Frequently Asked Questions
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
it may result to $15 return and restock fee, we would deduct the cost from the amount of refund, appreciate the inconvenience.
Return& Restock Fee will be waived if you have paid for shipping initially.
Unfortunately, we cannot help with any kind of order process from our trading partner. due to restriction and police. Thus we would like to advise you to reach out to Amazon seller directly.
1. please log in to your Amazon account ( if you have one while purchasing H.Versailtex products)
2. find the history orders, and start a return or you can choose to ask a question to the seller "H.Versailtex"
3. if none of the above can help, please scroll down the screen and find the help. get the help directly from Amazon support team
Yes, customer may be informed by BBYD the so-called marketplace items is not allowed to return back throught the brick and mortar store of BBYD locations.
there are 2 ways to process it,
1.Have your Order Number ready and login this link to process
2. You can contact our dedicated support email for the matter, please provide the order number
if your order number start with CS/CA+numbers. then you are buying our products from Wayfair.com.
please find this link to get the process done.
Yes, we provide complimentary Free Shipping for all items from Jan 2023
Worth to mention, it may result $15 return&restock flat fee if you have free shipping upfront.
Defintely NOT, for orders below $50, or you choose express shipping service, as long as you paid for the shipping in the first place, No return fee attached to your order anymore, for any reason.